RETURN AND REFUND POLICY

Refunds and Returns Policy:

All physical and digital products purchased from Prindle House Publishing are non-refundable and non-returnable. Due to the nature of delivery and the concept of digital products, we cannot accept any returns or provide any refunds for any physical and digital products sold on our website. This policy applies to all our physical and digital products, with no exceptions.

We take pride in our physical and digital products and strive to provide our customers with the highest quality products. However, if you experience any technical issues with your digital product, we will be happy to assist you in resolving any issues. If you experience any technical issues, don’t hesitate to get in touch with us at twyla@prindlehouse.com, and we will do our best to help you.

Legal Disclaimers:

This policy does not affect your statutory rights as a consumer. Prindle House Publishing reserves the right to modify this policy without prior notice.  In the event of any legal disputes, this policy shall be governed by and construed in accordance with the laws of the 25 E Beaver St, Jacksonville, FL 32202, without regard to conflict of law principles. Any disputes arising from this policy shall be resolved in the 25 E Beaver St, Jacksonville, FL 32202, and the parties irrevocably submit to the exclusive jurisdiction of the courts in 25 E Beaver St, Jacksonville, FL 32202.

Conclusion:

We appreciate your understanding of our refunds and returns policy for our physical and digital products. If you have any questions or concerns, please do not hesitate to contact us. We are always happy to help you in any way we can.

Returns For Free Offers

Regarding anything offered “for free,” there are no refunds for postage paid or returns for merchandise or services that fall under this category. 

Return Process​

To return an item, please email customer service at twyla@prindlehouse.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

twyla@prindlehouse.com
Attn: Returns
#youraddress
#yourcity/province,
#yourzippostalcode

Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Questions

If you have any questions concerning our return policy, please contact us at: twyla@prindlehouse.com

Terms of Service

Terms​

By accessing the website at https://prindlehouse.com , you are agreeing to be bound by these terms of service, all applicable laws and regulations and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use License​

Permission is granted to temporarily download one copy of the materials (information or software) on twyla@prindlehouse.com’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

        modify or copy the materials;
        use the materials for any commercial purpose or for any public display (commercial or non-commercial);
        attempt to decompile or reverse engineer any software contained on the prindlehouse.com’s website;
        remove any copyright or other proprietary notations from the materials; or
        transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by prindlehouse.com at any time. Upon terminating your viewing of these materials or termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

Disclaimer

The materials on prindlehouse.com’s website is provided on an ‘as is’ basis. prindlehouse.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

​Further, prindlehouse.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or any sites linked to this site.

​Limitations

In no event shall prindlehouse.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit or due to business interruption) arising from the use or inability to use the materials on prindlehouse.com’s website, even if prindlehouse.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on prindlehouse.com’s website could include technical, typographical, or photographic errors. prindlehouse.com does not warrant that any of the materials on its website are accurate, complete, or current. prindlehosue.com may change the materials on its website at any time without notice. However, prindlehouse.com is not committed to updating the materials.

Links

prindlehouse.com has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. Including any link does not imply endorsement by prindlehouse.com of the site. Use of any such linked website is at the user’s own risk.

​Modifications

prindlehouse.com may revise these terms of service for its website without notice. By using this website, you are agreeing to be bound by the then-current version of these terms of service.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of #yourlocation. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Privacy Policy

This privacy policy has been compiled to better serve those concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website, or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, credit card information, or other details to help you with your experience.

When do we collect information?

We collect information from you when you order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

    To allow us to better service you in responding to your customer service requests.
    To quickly process your transactions.
    To ask for ratings and reviews of services or products

How do we protect your information?

Our website is scanned regularly for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning. 

Your personal information is contained behind secured networks and is only accessible by a limited number of persons with special access rights to such systems, and they are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers are a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off .

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

​

The Florida Information Protection Act of 2014 (FIPA)

The Florida Information Protection Act of 2014 (FIPA) requires certain data protection measures from entities that acquire, use, store, or maintain Florida state residents’ personal information. It mandates that covered entities take certain steps in the event of a breach of that information. FIPA expands the obligations of businesses and government entities that maintain data containing personal information of individuals to safeguard and provide notice of breaches of such information.

CS/CS/SB 1524: Security of Confidential Personal Information

Security of Confidential Personal Information; Citing this act as the “Florida Information Protection Act of 2014”; repealing provisions relating to a breach of security concerning confidential personal information in third-party possession; requiring specified entities to take reasonable measures to protect and secure data containing personal information in electronic form; requiring notice to individuals of data security breaches under certain circumstances, etc.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes.

On our Privacy Policy Page

Can change your personal information:

By emailing us at twyla@prindlehouse.com

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission and the United States consumer protection agency enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices, we will take the following responsive action should a data breach occur:

We will notify you via email, Within 7 business days

We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act​

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

    Send information, respond to inquiries, and/or other requests or questions
    Process orders and send information and updates pertaining to orders.
    Send you additional information related to your product and/or service
    Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN SPAM, we agree to the following:

    Not use false or misleading subjects or email addresses.
    Identify the message as an advertisement in some reasonable way
    Include the physical address of our business or site headquarters.
    Monitor third-party email marketing services for compliance if one is used.
    Honor opt-out/unsubscribe requests quickly.
    Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at:

twyla@prindlehouse.com

Follow the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

twyla@prindlehouse.com